Refund policy

We, at Biker Lab, guarantee your satisfaction with all our services. In the event you are not satisfied with your purchase kindly review the below information on the return process and policy.

Return window

Items may be returned within 30 days of delivery for a refund. ALL returned items will have a 25% restocking fee, unless otherwise stated below where Biker Lab will cover the fee.

Condition requirements

Items must be unused, unworn, and in original packaging with all tags/labels attached. Proof of purchase (order number or receipt) is required.

Non-returnable items

For hygiene and safety reasons, the following categories cannot be returned once opened or worn:

1. Helmets: once their packaging has been taken off, the helmet has been worn, or the helmet has been used in any way

2. Clothing articles once worn or washed, such as, but not limited to, shirts, socks, base layers of any kind, etc.

3. Electrical components once installed or connected

4. Motorbike parts that have the packaging removed, or installed

5. Custom or special-order items

Return shipping

Returning instructions will be provided to the customer. The customer will be responsible for the shipping fee. Biker Lab ONLY covers shipping for any defective or incorrect items.

Payment Refund method

Approved refunds are issued to the original payment method within 10 business days of us receiving the returned item.

Damaged or incorrect items

If you receive a damaged or incorrect item, contact us within 5 business days of delivery at (289) 246-7622 or email us at info@biker-lab.com.

How to start a return

Contact our team at info@biker-lab.com with your order number and reason for return, and we'll walk you through the next steps.

Last updated: September 3, 2026