Shipping

Processing time: orders ship within 1–2 business days of purchase.

Domestic shipping: calculated at checkout based on order weight and destination. Estimated delivery: 3–7 business days.

Order tracking: a tracking number and carrier link are emailed automatically once your order ships. You can also check status on our Track Your Order page.

Returns

We accept returns on new, unused products within 30 days of receipt. If an item was back-ordered, this 30-day period starts from the time that you receive the item. Refunds will be made in the same manner the payment was originally taken.

Worth deciding with the client: To ensure that your item is not refused, make sure it is new, unused and has all the original packaging. If returning boots, helmets or other items that already come in a box, be sure to package them in an external shipping box as we can't sell an item to someone else if the product packaging has been ruined with shipping information.

Bike specific parts are subject to a 20% restocking fee except in the case of defects or misinformation regarding fitment.

You are welcome to return or exchange your online order in-store but be aware that refunds can take an extra day as the refund will still have to be done through our online department.

If we have gotten your order wrong in any way, please contact us so that we can make it right. We will do everything we can to fix the issue as quickly as possible.

For full legal terms, refund timelines, and exceptions, see the Refund Policy page.